FAQ

 

1. I have allergy concerns.

While not all of Hope’s products contain nuts, they are all made on the same equipment and may contain traces of nuts. Our products are produced in a plant that handles, peanuts, tree nuts, eggs, milk, soy, and wheat. We are NOT a nut-free facility.

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2. Can I specify an exact shipping date?

Yes, simply reply back to your confirmation email and let us know.  If you do not receive your confirmation email within a few minutes of submitting your order, please check your spam folder as emails sometimes end up there.  If it is not in your spam folder, please either email us directly through the “contact us” page, or contact Jay at directly at (610) 272-5056.

When emailing, please let us know the date you’d like the package SHIPPED.  If you need a package DELIVERED on a specific day, please know that UPS’s time in transit is as follows…

• UPS Ground Residential takes 1-3 days (not including the day that the package actually ships)
• UPS Ground Commercial takes 1-2 business days (not including the day that the package actually ships)
• UPS 2nd Day Air takes 2 business days (not including the day that the package actually ships)

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3. What days do you ship?

We ship Nationwide Monday through Thursday to ensure freshness. No shipping Friday, Saturday or Sunday. See complete Shipping information.

 

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4. How quickly is an order processed once placed on-line or over the phone?

* ALL orders will be freshly baked and shipped within 3 business days upon receipt. Please check our our shipping policy page.

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5. Do you deliver same-day for local deliveries?

Yes. Our retail store uses Caviar and Uber Eats for local deliveries. Please contact the store directly at (610) 527-4488 to place an order or for additional information. Please know that all orders placed online will be shipped with UPS regardless of the destination. 

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6. What are your approximate delivery times of the day?

It varies depending on UPS scheduling in your location. 

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7. Where do you ship to?

Anywhere in the United States, with the exception of PO Boxes & APO Addresses.

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8. Where do you ship from?

We ship from our cookie factory in King of Prussia, PA.

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9. What time zone do you ship from?

Eastern Time Zone.

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10. Can I get discounted shipping?

We discount shipping for orders of 8 dozen or more going to one location. Please call Jay at 1-888-COOKIE-9 or locally at (610) 272-5056 for more information.

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11. Does my package require a signature upon delivery?

Although the package does not require a signature, please know that it is up the UPS driver's discretion as to whether the delivery location is deemed safe to leave.

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12. What makes Hope's Cookies so special?

Our "Award-Winning" all natural, all butter cookies have no preservatives and no additives. NO TRANS FAT! We use only the finest ingredients that money can buy. They are up-to-the-minute fresh and we give each cookie our very own "Hope's Personal Touch."  Pick each individual cookie that you want.  Each order is baked on a daily basis and shipped fresh the same day; gift packaged with your personal message, suited to your individual needs. Our staff takes pride in every order we produce no matter what size.

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13. Do you give discounts for large orders?

Yes, discounts are given for orders where the cookie total (not including shipping) Is over $5000.00. Please call Sherri at (610) 272-4673 for more information.

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14. Do you offer individually wrapped cookies?

Yes. We will individually wrap any flavor on orders of 50 or more cookies to be picked up or shipped to you at your convenience. To learn more, visit our Individually Wrapped Cookies page

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15. How long will Hope's Cookies retain their quality and freshness?

Our cookies have a freshness life of 5-6 days as long as they remain in their packaging or in an air-tight container, and also as long as they are not exposed to extreme heat or extreme cold.

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16. How should I store the cookies I don't eat immediately?

We don't suggest refrigeration; but, if you choose to do so; it will not lessen their taste.

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17. Can I freeze Hope's Cookies and thaw them out in a month or so?

Yes, you can freeze them and thaw them out at a later date. A food saver device works best.

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18. Where is your retail location and what are your operating hours?

Our retail location is located at 1125 W Lancaster Avenue, Rosemont, PA 19010 and can be reached at (610) 527-4488.

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19. Do you franchise?

Not yet!

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20. Who can I contact if I have a problem with my order?

Please contact us at (610) 272-5056 or via email at comments@hopescookies.com.

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21. Can you bill my company for company orders?

Yes.  Either a Credit Card or company check is accepted.

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22. Do you establish in house company accounts?

Yes! Please contact Sherri at (610) 272-4673 for more information.

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23. Do you sell your cookie dough?

Yes. Individual consumers can buy our dough in our Rosemont, PA retail location, but we do not ship our dough to consumers since it requires refrigeration. For bulk commercial wholesale shipments, please call our main office at (610) 272-4673.

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24. Can I choose the different cookie flavors in each gift package?

Yes, or you can allow us to assort them for you by checking “assorted” when you get to that step during your ordering process.

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25. What is your freshness guarantee?

We guarantee our cookies are shipped within a few hours after they are baked.

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26. How do I know my order was received at your company online?

You will see a Thank You confirmation on your screen and you will receive an email from Hope's Cookies with your UPS tracking number.

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27. If I don't hear from the person I sent the cookies to, can I trace the package?

Yes, simply go to UPS.com and enter the tracking number provided for you in the email sent to you from Hope's Cookies containing your tracking number. You can also always call (610) 272-5056 and we will be more than happy to assist you.

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28. Where can I get a free brochure or catalogue?

All of our cookie packages are now on-line so we no longer print a brochure or catalogue.

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29. Where can I find nutritional information or a list of ingredients?

Nutritional information and ingredients lists can be obtained by calling our main office at (610) 272-4673.

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